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Mail Order - Elixir Mail
Elixir Mail
Elixir Mail is a wholly owned subsidiary of Elixir Savings headquartered in Twinsburg, Ohio. Mail order provides members and their families with convenient, fast, and secure ordering and delivery of their prescriptions- with significant cost savings- direct to their home anywhere.
Elixir Mail Pharmacists and Customer Service Representatives are available 24 hours a day and pride ourselves on providing resolution to 97% of customer issues on the initial phone call.
How does a member use mail order service?
Ask your physician to prescribe needed medications in a 90-day supply, plus refills.
  1. You may call Elixir Mail at 1-866-909-5170 to register and order with a highly trained customer service representative.
  2. You may fill out the enrollment form that came in your packet and mail or fax to Elixir Mail. Please enclose your prescription(s) with this enrollment form.
  3. You can also register or enter your profile by using the online process via the Elixir Mail website at www.elixirsolutions.com/members/about-mail.
You can rest assured that you will always find the answer to all your mail-order prescription questions. And that’s because our easy-to-use and secure interactive website, our interactive voice technology, and our 24 hour/7-day-a-week customer service and pharmacist access features, lets you choose the easiest, fastest, and best form of communication for you.
How long does it take to get my order through the mail service?
Elixir Mail ordering process is also fast and easy to use. Your order will be processed within 48 business hours after Elixir Mail receives your prescription. Your medications will be returned via UPS or US mail along with the reorder instructions and return envelopes. This turnaround time is usually up to 10 business days.
For assistance with placing an order you can contact our toll-free order line at 1-866-909-5170 (TTY Users should call 711). Fax: 1-866-909-5171.
You may register on line at www.elixirsolutions.com/members/about-mail.
* This plan excludes prescriptions for controlled substances through Elixir Mail mail order pharmacy.
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 * Pricing is subject to change without notice.
 * Pricing is only for quantities stated, additional quantities may incur higher costs.
 * Network pharmacies can be contracted at different rates resulting in some pricing differences.