| Dispute Resolution Procedure |
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| Except as otherwise required by applicable state law, the following is the Program’s dispute resolution procedure: |
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| If for any reason you become dissatisfied with the level of service provided by the Program, you may contact our Customer Service Department, toll-free, at: (877) 684-0032. |
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| The Program’s cardholders always have the option of filing a complaint or asking any question in writing. Please address your inquiries to: |
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| Elixir Savings |
| 7835 Freedom Avenue NW |
| North Canton, OH 44720 |
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| The Program will provide a written response to your inquiry within fifteen (15) days of receipt. When submitting your inquiry please include the following: |
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- Your name, address and telephone number
- The details surrounding the reason for your inquiry or complaint
- Information concerning the efforts that you have made to resolve the matter
- All responses that other parties have made in response to your complaint
- How you would like to see that matter resolved
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